Last updated: November 2026
The PixelLearn service, available at pixellearn.fr, is operated by PixelLearn ("PixelLearn"). The provider's legal identification details are set out in the legal notice.
Contact: contact@pixellearn.fr
These Terms govern access to and use of the PixelLearn platform by any individual or legal entity (the "Customer" or the "User"), wherever they reside or are established.
They apply to training organizations and companies (business use), to independent trainers and content creators, and to individual learners acting as consumers. Consumer-protection provisions (right of withdrawal, mandatory statutory rights) apply whenever the Customer acts outside any professional activity and the law of their country of residence makes them mandatory.
The service is not offered to persons located in countries or territories subject to European Union or United States economic sanctions (notably Russia, Belarus, Cuba, Iran, Syria and North Korea).
PixelLearn is a SaaS (Software as a Service) platform accessible through a web browser, with no installation, for creating, distributing and tracking online courses. It notably includes:
Several families of plans are offered: subscriptions for training organizations, subscriptions for independent creators, and the "Pixel Create" add-on. Current plans, quotas and prices are available, and binding, on the pricing page, which the Customer is deemed to have consulted before subscribing.
Courses published by creators are offered by those creators: each course page names its creator, who is responsible for the content of their course and for the price they set. PixelLearn provides the technical infrastructure, collects the payment and passes it on to the creator on the terms agreed with them.
The service is accessible through an up-to-date modern web browser (Chrome, Firefox, Safari, Edge) and an internet connection. No third-party software is required. Customer data (course content, contacts, documents) can be exported at any time from their account, in standard formats (CSV, PDF).
Content in SCORM 1.2 and SCORM 2004 format can be imported and played natively in the LMS. The service requires no particular technical interoperability beyond a standard browser.
The Customer may switch provider or migrate their data to a third-party infrastructure: export is available at any time; any switching request is handled with a notice period of no more than two months and a transition period of 30 days, during which PixelLearn provides reasonable assistance.
Subscriptions. Applicable prices are those shown on the pricing page at the time of subscription. They are expressed in euros (EUR) or US dollars (USD) depending on the Customer's country, at the fixed prices displayed in each currency (no floating exchange rate is applied).
Within the European Economic Area (European Union, Iceland, Liechtenstein, Norway), subscription prices are identical for all customers. For customers established outside the EEA, prices adapted to local living standards may apply; the pricing zone is then determined from the country detected when you connect and the billing country entered at checkout. The Customer agrees to give an accurate billing country; PixelLearn may correct the billing, or suspend access after informing the Customer, in the event of manifestly inaccurate information.
Creators' courses. The price of a course is set in euros by its creator. It is charged in the buyer's currency (euro or US dollar) at the fixed conversion rate applied by PixelLearn, with no other regional variation; the exact amount charged is displayed before payment.
VAT. At the date of the last update, PixelLearn benefits from the French VAT exemption scheme for small businesses (article 293 B of the French General Tax Code): no VAT is charged and the prices shown are the prices payable. If PixelLearn became liable for VAT or an equivalent tax, the prices shown to consumers would remain tax-inclusive and the change would be notified in accordance with Section 13. A business Customer may provide their tax identification number.
Payment. Payment is processed by Stripe. The subscription is monthly or annual at the Customer's choice, automatically renewed on the same terms unless cancelled, and charged at the start of each period. The Customer's bank may apply foreign-exchange fees if the currency of their card differs from the billing currency.
Any price increase rests on a legitimate reason (changes in costs, taxes or the service) and is notified by email at least 30 days before it takes effect; it does not affect the price already paid for the current period. The Customer may cancel before the new price takes effect and obtain a refund of the pro rata of the paid, unused period.
Renewal and cancellation. For annual subscriptions, PixelLearn emails you about 45 days before each renewal. You can cancel at any time, free of charge, from Settings > Subscription > "Cancel your contract"; cancellation takes effect at the end of the current period and no further payment is taken.
Some plans include a 14-day free trial, with no credit card required to start it. At the end of the trial, access to the relevant features is suspended until a paid subscription is taken out; content already created is kept.
Where the Customer acts as a consumer (outside any professional activity) in a country whose law provides a right of withdrawal — notably in the European Union (Directive 2011/83/EU; in France, articles L.221-18 et seq. of the Consumer Code) — they have 14 days from subscription to exercise it, without having to give a reason or bear any costs other than those provided for by the applicable law.
Exception for digital content and fully performed services. Where the applicable law allows it (in France, article L.221-28 of the Consumer Code), the right of withdrawal cannot be exercised for the supply of digital content not provided on a physical medium whose performance began after the Customer's prior express consent and express waiver of their right of withdrawal, nor for a service fully performed before the end of the withdrawal period with the Customer's prior express consent, who acknowledges losing their right of withdrawal once the contract has been fully performed.
In practice: before any payment you tick two separate boxes — acceptance of these Terms, then the request for immediate performance of the service with the acknowledgement that you lose your right of withdrawal once the service has been fully performed. If you withdraw before full performance, you pay an amount proportionate to what has been provided until you communicated your decision. A confirmation email repeating this information and a model withdrawal form is sent to you after payment; you can also withdraw by writing to contact@pixellearn.fr.
The Customer agrees to:
The Customer owns the rights to the educational content they generate, or have generated, through the Pixel Create studio from their own instructions (courses, quizzes, scenarios, materials), subject to any third-party rights that may exist in documents they imported themselves. The Customer is free to use, modify, distribute and commercialize such content without restriction or royalty owed to PixelLearn.
PixelLearn remains the sole owner of the technology, algorithms, system prompts and any software element of the Pixel Create studio, independently of the content produced by its users.
AI-generated content may occasionally contain inaccuracies; it is the Customer's responsibility to review and validate it before distributing it to their own learners, particularly in a regulated context (quality certification, training obligations).
PixelLearn reserves the right to suspend or terminate access in the event of a breach of these Terms. The Customer may cancel their subscription at any time from their account settings; cancellation takes effect at the end of the current period, without refund of the period already begun, except where the law provides otherwise (withdrawal, Section 6).
PixelLearn undertakes to use the means necessary to ensure the platform's availability (indicative target of 99.5% per month). In the event of prolonged unavailability attributable to PixelLearn, a proportional credit may be granted on request. For business Customers, PixelLearn's liability is limited to the amounts paid over the preceding 12 months; this limit does not apply to consumers, nor to personal injury, gross negligence or willful misconduct.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the applicable law, notably towards consumers.
PixelLearn cannot be held liable for failure or delay in performing its obligations resulting from a case of force majeure within the meaning of the applicable law, notably a breakdown or prolonged unavailability of a third-party technical provider (hosting, payment) beyond PixelLearn's reasonable control.
Any complaint may be sent to contact@pixellearn.fr. PixelLearn undertakes to acknowledge receipt and provide an initial response within 5 business days.
PixelLearn may amend these Terms at any time. The applicable Terms are those in force on the date of subscription or renewal. Any substantial change is notified to the Customer by email at least 30 days before it takes effect.
Should any clause of these Terms be declared void or unenforceable, the remaining clauses keep their full validity and scope.
These Terms are governed by French law. In the event of a dispute, the parties will endeavor to find an amicable solution. Failing that, a business Customer falls under the courts of Paris. A consumer may bring proceedings before the courts of their place of residence or those of Paris, and PixelLearn may only sue them before the courts of their place of residence; in any event they benefit from the mandatory protective provisions of the law of their country of residence.
For any dispute, contact us at contact@pixellearn.fr.